Shipping and Return Policies

Shipping & Returns Policy

We aim to get your order to you as quickly and intentionally as possible.

Processing time: Orders are typically processed within 2–3 business days after purchase.
Shipping time:
- Standard U.S. shipping: 3–7 business days after processing.
- Expedited options available at checkout.
Carriers: Typically USPS, but other options available depending on your location.
Tracking: Once your order ships, you’ll receive a confirmation email with tracking information.
International orders: Currently, we only ship within the U.S.
Address changes: Please double-check your shipping address before submitting your order. We are not responsible for packages delivered to incorrect addresses entered at checkout.

We want you to love your purchase. If something doesn’t feel right, we’re here to help.

Returns: We accept returns of unused and unopened products within 14 days of delivery.
- To initiate a return, email incentional@gmail.com with your order number and reason for return.
Refunds: Once your return is received and inspected, we’ll notify you by email and process a refund to your original payment method (minus shipping costs).
Final sale items: Gift cards, limited-edition items, and sale products are final sale and cannot be returned or exchanged.

For questions about shipping, returns, or anything else:
📧 support@incentional.com
🌐 www.incentional.com